Product Lifecycle Policy
Learn about your options for getting service for your Dispel product after an end of full support or life of the product.
As Dispel advances our technology and addresses an evolving cybersecurity landscape, we issue new versions of our products and services. Dispel advises customers to install the latest product releases to remain as secure as possible and to take advantage of new features.
General Availability (GA) Full Support
For one (1) year or longer per Dispel discretion, Dispel will provide Full Support for the version. Full Support includes incident support, troubleshooting, product fixes, security updates, and request to change product design and features.
Extended Support
After Full Support has ended per the schedule table below, Dispel will provide Extended Support for an additional twelve (12) months. Extended support will be limited to troubleshooting, suggested workarounds, and mitigating critical (CVSS 9+) security vulnerabilities. If the cause of a troubleshooting issue or bug is fixed in a later version, Dispel support will direct customers to upgrade to a Fully Supported version of the product.
End of Life
After a product has reached its End of Life, no new fixes will be made to the product. To resolve an issue with a product that is past end of life, Dispel support will require that the customer first upgrade to a Fully Supported version of the product.
Lifecycle Phases for Products Under the Lifecycle Policy
Ability to request product design and feature changes
Available
Not available
Not available
Security updates
Available
Available for CVSS 9+ only
Not available
Non-security update
Available
Not available
Not available
Self-help support
Available
Available
Available
Paid-support
Available
Available
Available
Self-help support is available through a product's lifecycle and for a minimum of 12 months after the product reaches the end of its full support. Dispel documentation, FAQ, troubleshooting tools, and other resources are provided to help customers resolve common issues. Self-help support may no longer be current or available for versions of the software that are beyond end of life.
Dispel Zero Trust Engine Schedule
Console
2.x or earlier
January 2018
January 2019
January 2020
Console
3.x
October 2020
October 2021
October 2022
Dashboard
1.x
February 2020
February 2021
February 2022
Dashboard
2.x
November 2020
November 2021
November 2022
Dashboard
3.x
February 2021
February 2022
February 2023
Dashboard
4.x
August 2022
August 2023
August 2024
Dashboard
5.x
December 2022
December 2023
December 2024
Dashboard
6.x
July 2023
February 2024
February 2025
The EOL date for the most recent release is only applicable to a fully numbered release if given. As new versions of Dispel Zero Trust Engine are released this table will be updated. All end dates are on the last day of the specified month.
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