Product Lifecycle Policy

Learn about your options for getting service for your Dispel product after an end of full support or life of the product.

As Dispel advances our technology and addresses an evolving cybersecurity landscape, we issue new versions of our products and services. Dispel advises customers to install the latest product releases to remain as secure as possible and to take advantage of new features.

General Availability (GA) Full Support

For one (1) year or longer per Dispel discretion, Dispel will provide Full Support for the version. Full Support includes incident support, troubleshooting, product fixes, security updates, and request to change product design and features.

Extended Support

After Full Support has ended per the schedule table below, Dispel will provide Extended Support for an additional twelve (12) months. Extended support will be limited to troubleshooting, suggested workarounds, and mitigating critical (CVSS 9+) security vulnerabilities. If the cause of a troubleshooting issue or bug is fixed in a later version, Dispel support will direct customers to upgrade to a Fully Supported version of the product.

End of Life

After a product has reached its End of Life, no new fixes will be made to the product. To resolve an issue with a product that is past end of life, Dispel support will require that the customer first upgrade to a Fully Supported version of the product.

Lifecycle Phases for Products Under the Lifecycle Policy

Type of Support	Full Support	Extended Support	Beyond End of Life
Ability to request product design and feature changes	Available	Not available	Not available
Security updates	Available	Available for CVSS 9+ only	Not available
Non-security update	Available	Not available	Not available
Self-help support	Available	Available	Available
Paid-support	Available	Available	Available

Self-help support is available through a product's lifecycle and for a minimum of 12 months after the product reaches the end of its full support. Dispel documentation, FAQ, troubleshooting tools, and other resources are provided to help customers resolve common issues. Self-help support may no longer be current or available for versions of the software that are beyond end of life.

Dispel Zero Trust Engine Schedule

Product Name	Version	Full Support	End of Full Support	End of Life
Console	2.x or earlier	January 2018	January 2019	January 2020
Console	3.x	October 2020	October 2021	October 2022
Dashboard	1.x	February 2020	February 2021	February 2022
Dashboard	2.x	November 2020	November 2021	November 2022
Dashboard	3.x	February 2021	February 2022	February 2023
Dashboard	4.x	August 2022	August 2023	August 2024
Dashboard	5.x	December 2022	December 2023	December 2024
Dashboard	6.x	July 2023	February 2024	February 2025

The EOL date for the most recent release is only applicable to a fully numbered release if given. As new versions of Dispel Zero Trust Engine are released this table will be updated. All end dates are on the last day of the specified month.