# Product Lifecycle Policy

As Dispel advances our technology and addresses an evolving cybersecurity landscape, we issue new versions of our products and services. Dispel advises customers to install the latest product releases to remain as secure as possible and to take advantage of new features.

### General Availability (GA) Full Support

For one (1) year or longer per Dispel discretion, Dispel will provide Full Support for the version. Full Support includes incident support, troubleshooting, product fixes, security updates, and request to change product design and features.

### Extended Support

After Full Support has ended per the schedule table below, Dispel will provide Extended Support for an additional twelve (12) months. Extended support will be limited to troubleshooting, suggested workarounds, and mitigating critical (CVSS 9+) security vulnerabilities. If the cause of a troubleshooting issue or bug is fixed in a later version, Dispel support will direct customers to upgrade to a Fully Supported version of the product.

### End of Life

After a product has reached its End of Life, no new fixes will be made to the product. To resolve an issue with a product that is past end of life, Dispel support will require that the customer first upgrade to a Fully Supported version of the product.

## Lifecycle Phases for Products Under the Lifecycle Policy

| Type of Support                                       | Full Support | Extended Support           | Beyond End of Life |
| ----------------------------------------------------- | ------------ | -------------------------- | ------------------ |
| Ability to request product design and feature changes | Available    | Not available              | Not available      |
| Security updates                                      | Available    | Available for CVSS 9+ only | Not available      |
| Non-security update                                   | Available    | Not available              | Not available      |
| Self-help support                                     | Available    | Available                  | Available          |
| Paid-support                                          | Available    | Available                  | Available          |

Self-help support is available through a product's lifecycle and for a minimum of 12 months after the product reaches the end of its full support. Dispel documentation, FAQ, troubleshooting tools, and other resources are provided to help customers resolve common issues. Self-help support may no longer be current or available for versions of the software that are beyond end of life.

## Dispel Zero Trust Engine Schedule

<table><thead><tr><th width="164">Product Name</th><th>Version</th><th>Full Support</th><th>End of Full Support</th><th>End of Life</th></tr></thead><tbody><tr><td>Console</td><td>2.x or earlier</td><td>January 2018</td><td>January 2019</td><td>January 2020</td></tr><tr><td>Console</td><td>3.x</td><td>October 2020</td><td>October 2021</td><td>October 2022</td></tr><tr><td>Dashboard</td><td>1.x</td><td>February 2020</td><td>February 2021</td><td>February 2022</td></tr><tr><td>Dashboard</td><td>2.x</td><td>November 2020</td><td>November 2021</td><td>November 2022</td></tr><tr><td>Dashboard</td><td>3.x</td><td>February 2021</td><td>February 2022</td><td>February 2023</td></tr><tr><td>Dashboard</td><td>4.x</td><td>August 2022</td><td>August 2023</td><td>August 2024</td></tr><tr><td>Dashboard</td><td>5.x</td><td>December 2022</td><td>December 2023</td><td>December 2024</td></tr><tr><td>Dashboard</td><td>6.x</td><td>July 2023</td><td>July 2025</td><td>July 2026</td></tr><tr><td>Dashboard</td><td>7.x</td><td>July 2025</td><td>July 2026</td><td>July 2027</td></tr></tbody></table>

The EOL date for the most recent release is only applicable to a fully numbered release if given. As new versions of Dispel Zero Trust Engine are released this table will be updated. All end dates are on the last day of the specified month.


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