Maintenance Windows
Last updated
Last updated
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Sometimes we need to perform maintenance to keep Dispel working smoothly. If scheduled downtime is necessary, we’ll give you at least 48 hours advance notice. In a year, scheduled downtime won’t exceed 10 hours.
In the event a planned maintenance window will be accompanied by downtime greater than 10 minutes, we will coordinate with you in advance to find a mutually suitable time.
Dispel's regularly scheduled maintenance windows are 10 AM EST - 12 PM (noon) EST every Tuesday.
When deploying updates to the Dispel platform, the time and effect on users can vary. We score our deployments to help customers understand how the update window will impact their workflow, to what degree, and what they may see during this time.
Learn more about Customer Impact Scores in our help article here:
In the event of a vulnerability or critical bug fix, Dispel may enter maintenance mode at any time. We will actively communicate with you with as much reasonable notice as possible.