Product Lifecycle Policy

Learn about your options for getting service for your Dispel product after an end of full support or life of the product.

As Dispel advances our technology and addresses an evolving cybersecurity landscape, we issue new versions of our products and services. Dispel advises customers to install the latest product releases to remain as secure as possible and to take advantage of new features.

General Availability (GA) Full Support

For one (1) year or longer per Dispel discretion, Dispel will provide Full Support for the version. Full Support includes incident support, troubleshooting, product fixes, security updates, and request to change product design and features.

Extended Support

After Full Support has ended per the schedule table below, Dispel will provide Extended Support for an additional twelve (12) months. Extended support will be limited to troubleshooting, suggested workarounds, and mitigating critical (CVSS 9+) security vulnerabilities. If the cause of a troubleshooting issue or bug is fixed in a later version, Dispel support will direct customers to upgrade to a Fully Supported version of the product.

End of Life

After a product has reached its End of Life, no new fixes will be made to the product. To resolve an issue with a product that is past end of life, Dispel support will require that the customer first upgrade to a Fully Supported version of the product.

Lifecycle Phases for Products Under the Lifecycle Policy

Type of SupportFull SupportExtended SupportBeyond End of Life

Ability to request product design and feature changes

Available

Not available

Not available

Security updates

Available

Available for CVSS 9+ only

Not available

Non-security update

Available

Not available

Not available

Self-help support

Available

Available

Available

Paid-support

Available

Available

Available

Self-help support is available through a product's lifecycle and for a minimum of 12 months after the product reaches the end of its full support. Dispel documentation, FAQ, troubleshooting tools, and other resources are provided to help customers resolve common issues. Self-help support may no longer be current or available for versions of the software that are beyond end of life.

Dispel Zero Trust Engine Schedule

Product NameVersionFull SupportEnd of Full SupportEnd of Life

Console

2.x or earlier

January 2018

January 2019

January 2020

Console

3.x

October 2020

October 2021

October 2022

Dashboard

1.x

February 2020

February 2021

February 2022

Dashboard

2.x

November 2020

November 2021

November 2022

Dashboard

3.x

February 2021

February 2022

February 2023

Dashboard

4.x

August 2022

August 2023

August 2024

Dashboard

5.x

December 2022

December 2023

December 2024

Dashboard

6.x

July 2023

February 2024

February 2025

The EOL date for the most recent release is only applicable to a fully numbered release if given. As new versions of Dispel Zero Trust Engine are released this table will be updated. All end dates are on the last day of the specified month.

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