Technical Account Manager (P-TAM)

Dispel Partner Technical Account Managers (P-TAMs) serve as your specialized technical resource for Dispel Zero Trust Engine platform operations, documentation, and partner enablement. P-TAMs work exclusively with partner organizations to streamline technical processes, create custom guidance, and provide expert opinions.

P-TAMs maintain strict boundaries around customer-facing activities and will not communicate directly with your end customers, nor will they create, modify, or manage any customer-facing documents or materials.

If you would like customer support augmentation services, please visit Customer Success Manager (P-CSM).

Dispel makes documentation, marketing materials, and technical guidance available to all partners. We also provide commercially reasonable support for registered and quaified sales opportunities. Partners use P-TAMs when they want additional support, have questions that go beyond standard materials, require specific guidance, or need support on nuanced areas such as export compliance.

Service Areas

The flexibility of P-TAMs precludes an exhaustive description of all potential practice areas. Areas we often support clients in are illustrated in this section. P-TAMs will not provide services they are not qualified to perform.

Technical Documentation and Knowledge Management

P-TAMs can provide comprehensive technical documentation tailored specifically to your organization's needs and processes. We can develop custom implementation guides that reflect your specific deployment procedures for the Dispel Zero Trust Engine, including step-by-step technical workflows customized to your infrastructure and existing technology stack. These guides serve as valuable resources for your technical teams and help standardize your implementation processes across multiple customer deployments.

Beyond implementation guides, P-TAMs can create detailed technical reference materials including specific documentation for your use cases, configuration recommendations that embody best practices, and comprehensive troubleshooting runbooks for common technical scenarios. They also can advise on security and compliance documentation aligned with your industry requirements, ensuring your technical materials meet the specific standards and regulations that govern your business.

Knowledge base development represents another core capability of P-TAMs. They can create searchable internal knowledge repositories that serve as central resources for your technical staff, develop comprehensive FAQ databases tailored to your most common technical scenarios, and produce detailed procedure documentation for complex technical processes. This knowledge management approach helps your organization capture and institutionalize technical expertise while reducing the time spent on repetitive technical questions.

Form Completion and Administrative Support

Dispel provided documents, including those written by P-TAMs, do not constitute legal, regulatory, or compliance advice. Always seek professional advice from licensed attorneys regarding your particular facts and circumstances.

P-TAMs can help complete complex partner forms and technical documentation that require deep platform knowledge. They can handle technical sections of internal security questionnaires, and partner compliance documentation for industry-specific requirements. P-TAMs can also assist in more detailed regulatory compliance questions.

In procurement scenarios, P-TAMs can assist in partner reference architecture design and documentation. P-TAMs cannot complete end client documents or questionnaires.

Extensive Technical Question Support

P-TAMs can support partners with more detailed technial questions beyond those addressed by our documentation. This includes detailed product walkthrough calls, customer system architecture diagramming, and custom requests for low-level system information.

Partner Enablement and Training

The Dispel Enterprise Academy offers on-demand, web training and certification in selling, maintaining, and deploying Dispel.

P-TAMs can further develop custom training materials for your technical team that reflect both Dispel platform capabilities and your specific implementation approaches. This includes creating program content, developing technical competency assessments, and designing ongoing education programs that keep your team current with platform developments.

Process development represents another key area where TAMs can add value. They can create standard Dispel operating procedures that reflect your organization's preferred approaches to common technical tasks, develop quality assurance process documentation, and establish technical escalation procedures that bridge Dispel and your teams.

Service Delivery Model

P-TAMs are available as either full-time equivalent (1.0 FTE) or half-time equivalent (0.5 FTE) dedicated resources, with localization options available for organizations requiring multi-timezone coverage. Dispel also offers P-TAMs on an hourly basis.

P-TAMs work through designated partner technical contacts and provide commercially reasonable efforts on all assigned tasks and projects.

Compare service delivery models:

	Dedicated	Hourly
Prioritization	Top-of-queue	In queue
Billing	Fixed, predictable annual rate	Variable, billed monthly in arrears
Retainer Required?	No	Yes
Localization Add-On